Delaware County Community College UPS Management Case Study must use APA format Read the case carefully and determine the key factors of the case. For exa

Delaware County Community College UPS Management Case Study must use APA format

Read the case carefully and determine the key factors of the case. For example, is the case mostly affected by the organizational culture, the leader, the followers, the economy, advertising, ethics, company policy, legal concerns, training deficiencies, etc?

Write a summary of the case as you see it—do not parrot back the information that is in the case without reflecting on your found data and critical thinking components. Support all decisions with information from EBSCO articles attached to the end of your summary as well as properly citing information.

(2 solid pages– not more than 4) and the team summary should be at least 10 bullet points. Your cover page and works cited page do not count toward the two pages

You need to find a minimum of 3 articles of 3-10 pages (no academic journals, no vital speeches, all articles from U.S.

You need to start with a statement of your topic and a definition of your topic from Credo (and cite the dictionary, etc.–not Credo database!

Then find a minimum of two articles about your topic and discuss them topic by topic (not article by article).

Then tie UPS in and Jovita Carranza. If you wish, you can talk about where Jovita is now. However, you need to know that Carranza left UPS several years ago. Don’t talk about Jovita as if she is still at UPS Case Studies (You must use APA Format.)
–1. Read the case carefully and determine the key factors of the case. For example, is the case mostly
affected by the organizational culture, the leader, the followers, the economy, advertising, ethics,
company policy, legal concerns, training deficiencies, etc?
–2. If there are no “real” companies/individuals, look up information pertaining to the topic(s)
addressed in the case from EBSCO, Hoover’s and other DCCC Library resources. Make sure you run
off the material to refer to for your summary and for your group work in class.
—3. Read the case again in light of the information you have found and try to start forming some critical
thinking components that apply to this case. The points discussed in class are only suggested ideas.
—4. Write a summary of the case as you see it—do not parrot back the information that is in the case
without reflecting on your found data and critical thinking components. Support all decisions
with information from EBSCO articles attached to the end of your summary as well as properly
citing information.
–5. Bring your case summary and information to class with you. You will use this summary and
information in two ways. First, you will use the summary and talking points. Second, each person
will hand in his/her individual summary along with the team’s summary.
—6. All team members must be assured input into the case summary. Class time will be provided for
team case work. It will be duly noted when individuals do not participate in group case work!
–7. For the team summary, it is suggested you rotate the group leader and the “scribe” for each case
summary. The group will make a short presentation about the group’s summary.
—8. Keep your individual case work summary manageable (2 solid pages– not more than 4) and the
team summary should be at least 10 bullet points. Your cover page and works cited page do not
count toward the two pages. No late cases will be accepted if you have attended class and did
not turn in the summary, etc., as you have had the advantage of listening to the case information
in class! (See syllabus for late point assessment.)
Individual grade on case: 30 points; Group team summary grade on case: 20 points; Total: 50 points
The summary should be typewritten (using one-inch side, top and bottom margins) in Times New Roman
12 point font. The case content should be typewritten with five-space paragraph indentions and double
spacing. (Do not triple or quadruple space between paragraphs.)
The summary should have a cover page with the case name, your name, class, and date. Attach your
works cited at the end of the summary. Make sure that you attach all of your printed articles (all of
which should be from EBSCO).
Make sure you come to class with your 10 talking points from your summary. You will use this material
to refer to for your group work in class. Attach at least three articles of 3-10 pages that you used for
your summary from EBSCO (Make sure you use U.S. articles only!)
Management Case 1
UPS is one of the top five employers in the U.S. with operations in more than 200 countries.
UPS is consistently recognized as one of the top companies to work for and Fortune Magazine
listed it as one of the top companies for minorities.
UPS is committed to its employees’ success and understands the importance of education,
training and experience. They are known as one of the top companies for promoting from
within.
A perfect example is Jovita Carranza who joined UPS as a part-time clerk. She took advantage
of the opportunities and had a strong work ethic and commitment to growth—both personally
and with the corporation.
She was promoted many times within the organization eventually becoming the president of
Americas Region and then the vice president of Air Operations.
Carranza attributes her success to proper social behavior, a willingness to take on new
opportunities, getting a good education, and working hard. She has commented several times
that she accepted all opportunities and used them as a way to grow and evolve both personally
and within the organization.
She was named as Hispanic Business Magazine’s Woman of the year. She said she has a
positive outlook, works hard, and values the opportunities she has had to climb the corporate
ladder. She has consistently stated that hard work, integrity, commitment, loyalty, ethic
responsibility and social responsibility are core values in her life.
She says that successful people sit back, listen and observe and learn from everyone. Intelligent
people get good educations, and learn from experiences and failures (both their own and by
observing those of others). She says you learn more by not speaking and that intelligent people
are courteous, use proper etiquette, and are self-aware as well as socially aware.
Successful leaders/managers:
–Develop and adapt
–Collaborate and work well with others
–Can be on and build teams
–Work hard
–Have good etiquette and manners
–Have a high emotional E.Q.
–Are self-aware and socially aware
–Can work well with people from all cultures

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