UMGC Information Systems for Business Work Flow Discussion 300 word min reply with references
Companies use information systems to improve workflow. Important parts of workflow are analyzing a process and identifying roles that make that process happen (Analyzing Process Improvement Supported by IT, 2020). A successful workflow is one that moves from one step to the next in the most efficient way. Companies use information systems to improve their workflow and therefore giving them a competitive advantage.
For example, let’s look at Chick-fil-a drive-thru system. According to Sean Ward, one of the reasons Chick-fil-a can efficiently run their drive-thru lanes is because of the information systems that they use. If you have been to Chick-fil-a recently, you might have noticed that they have a few employees with tablets taking customers’ orders. “The technology allows team members to go up to a customers’ window, take their order and relay it to the kitchen, all while maintaining one-on-one service As the order-taker walks the line, another team member comes to the customers’ car to take payment, allowing cars to move through twice as fast as they do at a traditional speaker box drive-thru. Chick-fil-a calls this “face-to-face” ordering (Ward, 2017).” Chick-fil-a’s realized that the original “as-is” drive-thru process was not allowing them to grow. Developing their “to-be” process of the “face-to-face” system helped increase workflow, giving them a huge competitive advantage over other drive-thru restaurants. Providing faster service even with longer lines is very appealing to hungry customers.
Analyzing Process Improvements Supported by IT. IFSM 300 (7995) Information Systems in Organizations (2202). (2018) Retrieved April 8, 2020 from https://learn.umgc.edu/d2l/le/content/445319/viewContent/17081842/View
Ward, S. (2017, July 24). How Does Chick-fil-A’s Drive-Thru Move So Fast? Retrieved April 8, 2020, from https://thechickenwire.chick-fil-a.com/inside-chic… Information Systems in Organizations
In Week 1 Content – What is an
Information System – there are
several examples of definitions of
an information system. The one
constant in those definitions is that
they are used to hold data and
enable the use of it to support an
organization’s use of that data.
This week’s reading on Analyzing
Process Improvements Supported
by IT explains how systems enable
communication, collaboration and
workflow throughout an
In Section II Process Analysis
(Stage 2 Assignment), the focus is
on process analysis and
improvement as well as benefits of
improvements on some specific
non-technical areas (Stage 2
Assignment is due at the end of
For this week’s discussion, select one of the three areas (listed below) and discuss how
companies can use information systems and the data within them to address that
aspect. Conduct some research and provide specific examples including what companies have
focused on in these areas and examples of types of information systems used to gather,
analyze and distribute data. Simply typing “use of data to support organizational
collaboration” (or whatever aspect you select) into your web browser will produce results but
be sure to evaluate the sources to make sure they are relevant to this discussion. The idea is to
discuss these various aspects and how companies use information systems to improve in these
areas, as examples to help you as you think about the Stage 2 assignment.
As you select your topic, insert your topic in the subject line of your response. Please address
an area not selected by another student if not all have been selected; if all areas have been
selected, make sure your posting provides additional information to expand the discussion.
Remember – the Group 4 initial posting is due by Wednesday midnight; it should be about
two short paragraphs in length, supported by external research, and it should be posted by
clicking on “Start a New Thread”. These postings need to thoroughly respond to the questions
and incorporate relevant research correctly. Please look at what has been posted by your
classmates before choosing your examples, and then select something that has not yet been
discussed, if possible. Let’s try to spread the discussion across as many examples as possible.
Then members of Groups 1, 2, and 3 should reply to at least three different postings by other
classmates before Sunday midnight. Responses to initial postings should be specific and
assess whether the original posting accurately and sufficiently addresses the questions asked
in the discussion topic and should incorporate relevant research correctly. Explain your
assessment as to why the information is or is not correct and/or complete, providing correct
information to enhance the discussion.
Members of Group 4 should read the responses and reply to a minimum of two responses,
reacting to the response and furthering the discussion.
Let me know if you have questions. Failure to address discussion topics appropriately will
result in less than full participation credit. All students have a responsibility to check back
and see if any questions have been posed to them and to respond as you would in a classroom
setting. Use the Grading Rubric posted in the Discussion area to ensure your posting meets the
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